Enterprise Operations Management Handbook, 2nd Edition

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Enterprise Operations Management Handbook, 2nd Edition Review

This collection of essays covers the full range of enterprise operations management topics from networks and infrastructure to the desktop. It is more useful as a shared resource than as a desk reference for any specific group.Because of personal and professional interests, and specific work I am currently doing I quickly skimmed the enterprise network management and desktop computing sections and focused most of my reading on the sections devoted to other topical areas.The sections on data center operations, IT management and customer support operations were the three I read carefully. Each of these sections contained well-written and valid chapters on subjects that fit within their themes. Each author provided in-depth information for his/her topic. Chapters in these sections that I most liked were Enterprise Modeling for Strategic Support, Providing Quality Information Services to the Customer, Evaluating a Job Scheduler in the Open Systems Arena. Although I have extensive knowledge and experience in each of these three areas I came away from them with even more knowledge and a respect for their authors.Section VI, Equipment Asset Management, was uniformly excellent across all chapters and is worth the price of this book if you are struggling with establishing asset controls and an effective management process. Likewise, Sections VIII (Quality Control and Computer Security) and IX (Contingency Planning) are well worth the price of the book if you are want some insightful, useful information on those topics. I especially liked the chapter titled The Legal Issues of Disaster Recovery Planning, which contains information that is both sobering and essential to crafting a "safe" DR strategy.Overall, I highly recommend this excellent compendium to (1) IT Departments as a shared resource, (2) consulting firms and practice areas that specialize in IT operations management and/or process improvement, and (3) managers in each functional area of production services, data center operations and infrastructure/desktop support. Help other customers find the most helpful reviews� Was this review helpful to you?�Yes No Report abuse | PermalinkComment Comment

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